Clearhaus have had an incident with double clearing meaning that double captures and refunds have been performed. Cardholders may experience these double transactions on their bank statements.
During transaction clearing, already cleared transactions were cleared again. All transactions (captures, refunds and credits) processed between 2021-10-06 19:00:00 UTC and 2021-10-07 18:59:59 UTC were affected for both Visa and Mastercard, with the exception of Visa credits.
Clearhaus transaction reversals executed during Monday’s clearing cycle, i.e. the night between Monday and Tuesday.
For details see: https://status.clearhaus.com/incidents/t8z9l54g6tbw